Privacy Policy

This Private Policy outlines how we handle your data on the website (sweetlulucakes.com).

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact Forms

If you use the contact form on our site we collect the information that you give to us directly; Your Name, email address and the information you share. We use your personal information from contact forms only to respond to your requests, inquiries, comments or concerns.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

We use certain trusted third-parties that assist us to improve and secure our website.  These third-parties may access, process or store your information to perform tasks only for purposes we have authorized.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

We use your contact information to communicate with you for matters processing and completion of orders placed through the website; this includes order confirmation and delivery fulfilments.

Minors

Our website is not intended for children under 18 years of age. We do not knowingly collect any information on minors.

Additional information

Refund Policy

We have a pre-confirmation refund policy which means you are eligible for refund before your order is confirmed. This is mainly because we start sourcing ingredients as soon as the order is confirmed.

Damages and Post-Delivery Issues

We encourage immediate inspection after delivery to ensure the order is not damaged or defective in any way. Please contact us immediately should this be the case so that we can evaluate and rectify the situation.

Delivery Policy

We only deliver in Nairobi.